Clear billing and refund rules.

This policy applies to JPGtoSVG monthly and annual subscriptions and forms part of the Terms of Service. It does not limit refund or cancellation rights that cannot legally be waived.

1. Digital delivery

A paid plan is a digital service normally activated after payment confirmation. No physical goods are shipped, so physical returns and return shipping do not apply.

2. Canceling renewal

Open the Usage page while signed in and choose "Manage subscription and invoices". The Creem or Stripe billing portal lets you cancel directly. The portal will state whether cancellation is immediate or scheduled for the current period end before you confirm. Cancellation stops the corresponding future renewal but does not by itself refund a completed charge.

3. Seven-day refund review

Contact us within seven calendar days of the charge if you purchased by mistake or the paid Service was materially unavailable. A plan is ordinarily considered substantially used after 20 successful paid-plan conversions. "Materially unavailable" means an account-specific or service-wide failure caused by JPGtoSVG that prevents use for at least 24 consecutive hours and is not resolved after a reasonable support request. We may approve a full or proportionate refund based on use, outage duration, and applicable law.

4. Billing errors and duplicate charges

Confirmed duplicate or incorrect charges will be corrected. Send the account email, provider, plan, charge date, amount, currency, and receipt or order identifier. Do not send full card details.

5. Cases ordinarily not refundable

• Requests made after the seven-day review period, except where required by law.
• Plans substantially used before the request.
• Dissatisfaction with a successful output after the preview and conversion were provided.
• Unused time after a user-selected immediate cancellation.
• Accounts terminated for fraud, unlawful conduct, abuse, or material policy violations.
• Failures caused by unsupported files, user devices, networks, or third-party services outside our control.

6. How refunds are issued

Approved refunds are returned through the original payment provider and payment method. Provider and bank processing usually takes 5-10 business days after issue and may vary by region or payment method. Original processing or currency-conversion charges may not be recoverable where permitted by law.

7. Requesting help

Email support@jpgtosvg.net from your account email. Include the plan, charge date, provider, order or invoice identifier, and reason. We normally respond within two business days and in any event aim to respond within three business days.