This Refund Policy explains how JPG2SVG handles refunds for paid monthly and annual plans. It forms part of our Terms of Service.

1. Subscription cancellations

You may cancel future renewals at any time by contacting us through the contact page. After cancellation, your paid features remain available until the end of the billing period you already paid for.

2. Refund eligibility

If you purchased a paid plan by mistake or the Service is materially unavailable for your account, contact us within 7 days of the charge. We will review the request and may issue a refund when the paid plan has not been substantially used.

3. Non-refundable cases

• Charges from billing periods that ended before the refund request.
• Paid plans where a substantial amount of the monthly conversion quota was used.
• Requests based on conversion results after files were processed successfully.
• Accounts suspended or terminated for violating our terms.
• Violations of our NSFW, adult content, prohibited content, illegal content, or content safety rules.

4. Billing errors

If you believe you were charged incorrectly, contact us with the email used for checkout, the charge date, and the plan purchased. Confirmed duplicate charges or billing errors will be corrected.

5. How to request a refund

Submit your request through the contact page and include your account email, plan, charge date, and the reason for the request. We typically respond within two business days. You can also email support@jpgtosvg.net.